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Services Heckert
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Service
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1. Service Performance Profile
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New: 24-hour standby service |
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Preventive machine inspections |
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Installation and start-up of new machines |
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Relocation of machines |
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Troubleshooting and repairs |
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Phone service |
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Remote diagnosis via modem |
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Retrofitting |
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Maintenance agreements |
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Maintenance and service training |
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E-Mail:
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2. Phone Contact
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Contacts
We kindly ask you to contact our Technical Service in case of malfunctions, specifying the machine number and the machine type.
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We also ask you to direct inquiries, as well as orders for accessories and spare parts to our Spare Parts Service, specifying the machine number and the machine type:
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| Spare Parts Service |
Phone: +49 371 836 2369 |
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Fax: +49 371 836 2375 |
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E-Mail:
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We also ask you to direct inquiries and orders for service and maintenance training courses to our Training Department, specifying the machine number and the machine type:
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Under the given extensions, you will reach the fault registration. Please do not use any other call numbers, since service is only provided at the extensions specified above.
The fault registration is available from Mondays through Fridays between 07:00 a.m. and 07:00 p.m.
(German time)
The fault registration will register the process in question and assign a process number. The fault will automatically be transfer to our technical hotline, and you will be called back by a service techncian within 30 min.
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| Postal address: |
Heckert GmbH |
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Customer Service / Spare Parts Dept. |
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Otto-Schmerbach-Straße 15/17 |
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D-09117 Chemnitz, Germany |
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3. Failure Report via Internet
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| If any functional problems with your Heckert machining center should occur, our qualified customer service will help you as fast as possible. |
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Other series
For Heckert milling machines and machining centers of other series, our competent service partner UNITECH is always available for you.
Tel.: +49 371 400 290
Fax: +49 371 400 2999
Internet: www.unitech-maschinen.de
E-mail:
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3. 24-hour standby service
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| We can be contacted directly 24-hours a
day, 7 days a week, also outside office hours. |
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| The service provided outside regular working hours cover the following: |
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Recording of your fault notification |
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Advice regarding first steps towards self-help |
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On the following working day, initiation of further fault rectification measures |
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To make use of this service, call us on the usual number: +49 371 836 23 68 |
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